Privacy Policy — hbajie Online Casino Platform

1 Introduction

Welcome to the hbajie Privacy Policy. hbajie ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the hbajie platform at https://hbajie.vip (the "Platform"). This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold in relation to that data.

This Policy applies to all users of the hbajie Platform, including registered account holders, prospective players browsing the site, and anyone who contacts our support team. By accessing the Platform or registering a hbajie account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your general use of the hbajie Platform, and our Responsible Gaming policy. Together, these documents form the complete framework of your relationship with hbajie.

2 Data Controller

For the purposes of this Privacy Policy, hbajie acts as the data controller in respect of all personal data collected through the Platform. As data controller, hbajie determines the purposes for which personal data is processed and the means by which that processing takes place.

All data-related enquiries, subject access requests, correction requests, and erasure requests should be directed to the hbajie data protection team via email at [email protected]. We aim to acknowledge all privacy-related requests within 3 business days (Bangladesh Standard Time, UTC+6) and to issue a substantive response within 14 calendar days.

3 Data We Collect

hbajie collects the following categories of personal data from users of the Platform:

3.1 Identity Data

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Gender (optional, where provided)
• National Identity Card (NID) number or passport number (during KYC verification)

3.2 Contact Data

• Mobile phone number (used for account verification and support)
• Email address (used for account communications and support responses)
• Residential address in Bangladesh (required for full KYC verification)

3.3 Account & Transaction Data

• hbajie username and encrypted password hash
• Deposit and withdrawal history, including amounts in Bangladeshi Taka (৳) and payment method used
• Bonus crediting and wagering history
• Game session records, bet histories, and account balance snapshots

3.4 Technical Data

• IP address and approximate geographic location derived from it
• Browser type and version, operating system, and device type
• Session timestamps and duration
• Referring URL and on-site navigation path

3.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from [email protected]
• Feedback, complaints, and formal dispute records

4 How Data Is Collected

hbajie collects personal data through the following channels:

• Direct registration: Data you provide when creating your hbajie account, including your name, date of birth, mobile number, and email address.
• KYC verification submissions: Identity documents, proof of address, and proof of payment method ownership uploaded during account verification.
• Platform activity: Data generated automatically as you use the Platform, including bet placement, game sessions, deposits, and withdrawals.
• Support interactions: Data shared when you contact our live chat team or email [email protected].
• Cookies and tracking technologies: Technical data collected automatically via cookies and similar technologies as described in Section 9.
• Third-party payment providers: Limited transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners to verify deposit and withdrawal status.

5 How We Use Your Data

hbajie uses the personal data it collects for the following specific purposes:

hbajie will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent. Where we intend to use your data for a new purpose, we will notify you in advance and, where required, seek your consent before proceeding.

6 Legal Basis for Processing

hbajie processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the hbajie Terms & Conditions, including account management, payment processing, and game service delivery.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Legitimate interests: Processing carried out in hbajie's legitimate interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as sending promotional emails or push notifications about hbajie offers. You may withdraw consent at any time by contacting support.

7 Data Sharing

hbajie does not sell, rent, or share your personal data with third parties for their own commercial purposes. We may share your data with the following categories of recipients strictly as necessary to operate the Platform and fulfil our obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to process your financial transactions. Only data strictly necessary for the transaction is shared.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers — limited technical session data is shared to facilitate game delivery. These providers operate under strict data processing agreements.
• Identity verification services: Third-party KYC verification partners used to authenticate identity documents and confirm age eligibility, where applicable.
• IT infrastructure and hosting providers: Cloud infrastructure partners who host the hbajie Platform under binding data processing agreements that prohibit independent use of your data.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or regulatory authorities in Bangladesh where hbajie is legally required to disclose data in response to a valid legal request.

All third parties who receive personal data from hbajie are contractually required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. hbajie does not transfer personal data to countries outside Bangladesh without appropriate safeguards in place.

8 Payment Data

hbajie takes the security of payment data extremely seriously. All financial transactions on the Platform are processed via encrypted, secure channels. hbajie does not store full bank account numbers, full bKash or Nagad wallet credentials, or complete payment card details on its own servers. This sensitive financial data is handled exclusively by our PCI-DSS-compliant payment partners.

hbajie retains a record of transaction amounts, transaction dates, payment method type (e.g., bKash, Nagad, Rocket), and transaction reference numbers for the purposes of account management, withdrawal processing, and compliance with anti-money laundering obligations. These transaction records are retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping requirements.

9 Cookies & Tracking Technologies

hbajie uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the Platform. Cookies are small text files placed on your device when you visit the hbajie website. They allow us to recognise your browser, remember your session preferences, and gather anonymised usage analytics.

9.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function. These cookies enable core features such as maintaining your logged-in session, processing deposits, and keeping your game session active. They cannot be disabled without breaking Platform functionality.
• Functional cookies: Used to remember your preferences, such as preferred language setting and display options, so you do not need to reconfigure them on each visit.
• Analytics cookies: Used to collect anonymised data about how visitors use the Platform — for example, which pages are visited most frequently and where users navigate from. This data helps hbajie improve the user experience. Analytics data is aggregated and does not identify individual users.
• Security cookies: Used to support fraud detection, identify suspicious login patterns, and protect your account against unauthorised access.

9.2 Cookie Control

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the hbajie Platform, including logging in and placing wagers. Disabling functional or analytics cookies will not prevent you from using the Platform but may reduce the quality of your experience. Refer to your browser's help documentation for instructions on managing cookie settings.

10 Data Retention

hbajie retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your hbajie account, plus a minimum of 5 years following account closure, to meet legal and regulatory obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping best practices.
• KYC verification documents: Retained for a minimum of 5 years following the completion of the KYC process or account closure, whichever is later.
• Support communications: Retained for a period of 2 years from the date of the last communication, unless the communication relates to a formal complaint or dispute, in which case records are retained for 5 years.
• Technical / analytics data: Anonymised analytics data may be retained indefinitely. Identifiable technical data such as IP address logs is retained for a maximum of 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

11 Your Privacy Rights

As a user of the hbajie Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data hbajie holds about you at any time. We will provide this within 14 calendar days of receiving a valid request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. You may update basic account details directly from your account profile, or contact support for changes that require manual review.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. Note that regulatory requirements may prevent us from deleting certain financial and identity records immediately upon request.
• Right to restriction: You may request that hbajie restricts the processing of your data in certain circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., receiving marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, please contact our support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and provide a substantive response within 14 calendar days.

12 Data Security

hbajie implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hbajie Platform.
• Encrypted storage of sensitive data fields including password hashes and identity document scans.
• Role-based access controls ensuring that only authorised hbajie staff members can access personal data, and only to the extent required by their specific job function.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication options available to all account holders to protect hbajie Login credentials.
• Automated fraud detection systems that monitor account activity for signs of unauthorised access or suspicious transaction patterns.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, hbajie will notify affected users as soon as reasonably practicable and will take all appropriate steps to contain and remediate the breach.

You also play an important role in keeping your hbajie account secure. We strongly recommend using a unique, strong password for your hbajie Login and never sharing your credentials with any third party.

13 Minors

The hbajie Platform is strictly intended for adults aged 18 years and above. hbajie does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the account registration process and all accounts are subject to KYC age verification before full withdrawal access is granted.

14 Changes to This Privacy Policy

hbajie reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. The updated Policy will be published on this page at https://hbajie.vip/privacy-policy with a revised effective date. Where a material change is made, we will notify registered account holders via the email address on their hbajie account or via an in-Platform notification.

Your continued use of the hbajie Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how hbajie manages your personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbajie handles your personal data, please get in touch with our data protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the hbajie Platform.
• Email: [email protected] — responses within 2–4 hours during standard hours (Bangladesh Standard Time, UTC+6).

For formal privacy rights requests — including subject access requests, erasure requests, and objection to processing — please email the address above with the subject line "Privacy Rights Request" and include your registered hbajie username and the nature of your request. hbajie is committed to handling all privacy enquiries with transparency, diligence, and respect for your rights.